Hacienda Tres Rios Resort Spa & Nature Park Playa del Carmen, Playa del Carmen | Explore Room Options, Reviews & Pricing for 2025

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Key details

About the Hotel

Carretera Cancun Tulum Km 54, Playa del Carmen, Mexico, 77760

Hacienda Tres Rios Resort Spa & Nature Park, a 5-star eco-friendly resort in Playa del Carmen, spans 300 acres within Tres Ríos Nature Park. This all-inclusive property features three distinct ecosystems - jungle, mangrove forests, and coastal dunes - housing 90 animal species and 120 plant species.

Luxury Suite Amenities

Each suite at Hacienda Tres Rios Resort Spa & Nature Park features 300-thread-count Egyptian cotton linens, luxury mattresses, and a pillow menu. Rooms include a balcony with ocean, pool, or garden views, in-room jacuzzi, and hydrotherapy shower.

Diverse Dining Options

Six restaurants serve diverse cuisines, including gourmet Mexican at Alebrije featuring duck, lobster, and signature desserts like rose petal ice cream. Three bars offer specialties in tequila, sports viewing, and martinis.

Nature Activities Complex

The resort provides guided nature tours, including a unique blindfolded rainforest hike. Activities include kayaking, snorkeling in natural rivers, swimming pools with water slides, and a dedicated kids' zone for ages 4-12.

Beach Location Access

Located 9.5 miles from Playa del Carmen Airport, the resort offers access to Dolphin Discovery Maroma 2.5 miles away. The property connects to underground rivers leading to a private Caribbean beach with bar service.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Junior Suite

Max:

1 person

650 sq. feet

Bed options:

2 Double beds

Tropical view

Shower

Balcony

room details

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Junior Suite

Max:

3 persons

650 sq. feet

Bed options:

2 Double beds

Tropical view

Shower

Balcony

room details

Check Prices

Junior Suite

Max:

2 persons

650 sq. feet

Bed options:

2 Double beds

Tropical view

Shower

Balcony

room details

Check Prices

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Price and Room Availability Calendar

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Getting around

Available transportation options

City Center

Playa del Carmen 6.7 mi

Airports

Aeropuerto de Playa del Carmen (PCM) 9.0 mi

Cancun (CUN) 28.8 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Wi-Fi

Wi-Fi in rooms

Free parking

24-hour services

24-hour reception

24-hour room service

24-hour security

Babysitting

Babysitting/Child services

General

Non-smoking rooms
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
Rooms/ Facilities for disabled
24-hour security
Currency exchange
ATM/Cash machine
Souvenir store
Hairdresser
Bicycle storage

Sports & Fitness

Fitness center
Kayaking
Tennis
Fitness studio

Services

24-hour room service
Car rental
Bicycle rental
Laundry
Medical facilities service
Stores/Commercial services

Dining

Breakfast
Restaurant
Bar/ Lounge area
Buffet breakfast

Business

Conference room

Children

Cribs
Babysitting/Child services
Children's pool
Children's play area
Kids club

Spa & Leisure

Outdoor swimming pool
Beach access
Entertainment
Garden area
Leisure/ TV room
Spa & wellness center
Sauna
Turkish bath
Jacuzzi

Room features

Wi-Fi in rooms
In-room air conditioning
In-room safe
Mini-bar
Balcony
Ironing facilities

Bathroom

Hair dryer

Media

Flat-screen TV
Cable/ Satellite television
Paid movies
Telephone
AM/FM alarm clock

Location

Carretera Cancun Tulum Km 54, Playa del Carmen, Mexico, 77760

Map view

street view

Carretera Cancun Tulum Km 54, Playa del Carmen, Mexico, 77760

City landmarks

Museums

Zona Arqueologica Tulum

2100 ft

Golf Course

El Camaleon Golf Course

1.8 mi

Carretera Chetumal-Pto. Juárez Km. 503 + 200 El dorado Maroma Solidaridad Punta Maroma

Dolphin Discovery Playa del Carmen Maroma

2.5 mi

Beach

Playa Maroma

2.6 mi

Punta Bete

2.6 mi

Calle Xcalacoco North of Playa del Carmen

Playa

3.1 mi

Nearby

Events

Salon Tres Rios I

300 ft

Reviews and Ratings

Feedback from previous guests about their experience.

84%

enjoyed the hotel and would happily return

8.4/10

Great

Rooms

8.0

Location

8.4

Service

6.8

Dining

6.8

4.5/5 based on 11436 reviews

#78 of 329 hotels in Playa del Carmen based on Tripadvisor

Joseph

United States of America, March 2025

6.2/10

I had a nice stay overall at Hacienda Tres Rios, as the activities and natural surroundings provided a fantastic backdrop for relaxation and fun. The cenote swimming and kayaking adventures were highlights, but the beach's swimmability was a letdown due to sargassum. The service varied, with some staff being attentive while others were less so, which affected my experience a bit. Still, the resort had a lovely charm and a family-friendly vibe that suited our needs.

Rooms

8.0

The rooms were spacious and had eco-friendly products, though I encountered some cleanliness issues like a spider and cobweb.

Service

7.0

While some staff were super kind, especially Cesar at the bar, others seemed inattentive, making me feel like a second-class guest sometimes.

Location

7.0

The resort is set in a natural mangrove jungle, which adds to its beauty, but the beach wasn't what I expected—no white sand and clear blue water.

Dining

8.0

Dining was decent, with a wide range but nothing really good. I particularly liked the Italian restaurant's atmosphere, and several servers stood out for their attentiveness.

Facilities

8.0

Facilities like the pools and bike rentals were great, and I enjoyed the activities available, but the hot tubs shut down too early.

Timothy

United States of America, February 2025

6.0/10

Overall, my stay at Hacienda Tres Rios was good due to the excellent service and beautiful surroundings, despite some issues with the dining quality and beach conditions. The staff, especially Nathaly and Cesar, really went above and beyond to enhance my experience. However, there was a noticeable lack of attentiveness from some employees, and the food didn't quite meet my expectations for a resort of this caliber.

Rooms

9.0

My Junior Suite was spacious, clean, and comfortable, allowing for a great stay. Housekeeping did a fantastic job maintaining the suite.

Service

8.0

Service was generally good, particularly from Nathaly, who made the best cappuccino, and Cesar, who took care of my family at the bars. However, some staff were not as attentive, particularly towards non-Spanish speaking guests.

Location

10.0

Situated amidst stunning jungle landscapes, I loved waking up to views of treetops and the sounds of nature. The hotel was beautifully maintained, providing ample opportunities to explore the rivers and cenotes.

Dining

6.0

While I enjoyed the variety of restaurants and particularly the Italian and Mexican options, I found the food and drinks could have been better, leaving something to be desired in quality.

Facilities

7.0

The resort offered a plethora of activities like kayaking and biking, although I felt the pool closing times were a bit early, limiting some fun in the evening.

Chad

United States of America, December 2024

6.2/10

My stay at Hacienda Tres Rios Resort was a mixed bag. While the beautiful grounds and numerous activities made for a lovely atmosphere, my experience was marred by service inconsistencies and maintenance issues in the rooms. The dining options were decent, but I felt they could have been more varied.

Rooms

7.0

The Junior Suite I stayed in had a great view, but I found the soundproofing to be poor. I could hear every noise from outside and above, which made it hard to relax or get a good night's sleep. Additionally, the bed wasn't very comfortable, which was a letdown.

Service

6.0

The service was hit or miss. While I did encounter one very nice bartender who was attentive and made the best frozen drinks, many staff members seemed more focused on Spanish-speaking guests. There were also lapses in service, like not refilling the bottled water in my room without a request.

Location

8.0

The resort itself is stunningly located in the jungle, with beautiful rivers and beaches. However, reaching town is a bit of a hassle since taxi rides can be quite pricey from the resort. Currently, there are also some issues with decayed seaweed on the beach, which detracted from the experience.

Dining

7.0

Dining options were varied but somewhat limited compared to larger resorts I've stayed in. While I enjoyed the food, especially the fresh sandwiches, I felt that more choices would have enhanced the overall experience.

Facilities

7.0

The facilities were generally fine with 24-hour room service and various activities like kayaking and biking available. However, I did notice a few maintenance issues throughout the hotel that could be addressed to improve the overall guest experience.

James

United States of America, October 2024

7.0/10

I had a fantastic two-week stay at Hacienda Tres Rios, enjoying a lovely mix of relaxation and adventure. The beautiful surroundings and numerous activities such as snorkeling and kayaking truly immersed me in nature. However, the food at the buffet could use some improvement, and the service was occasionally spotty. Overall, it's a great place for families, offering a safe and fun atmosphere for everyone.

Rooms

9.0

My junior suite was spacious and always clean, providing a nice balance of modern comforts in a natural setting.

Service

7.0

Most of the staff were friendly and helpful, though I did notice inconsistencies in service, especially during busy hours.

Location

9.0

Nestled in a private nature park, the setting of the resort is stunning, surrounded by beautiful cenotes and lush landscapes.

Dining

7.0

The food was decent, but while the specialty restaurants excelled, I found the main buffet lacked variety during breakfast times.

Facilities

8.0

The resort offers a great range of facilities, including complimentary activities like kayaking and biking, although the pool temperature could be improved.

Blake

United States of America, October 2024

5.4/10

I really enjoyed my time at Hacienda Tres Rios, especially the activities and beautiful cenotes. However, some issues with the room and service made the experience a bit uneven. The staff I encountered were generally friendly, but there were moments where the service could've been better, particularly around poolside. Overall, it was a good vacation with some fantastic amenities.

Rooms

7.0

My Junior Suite was clean and spacious with a great view of the cenote. The bed was comfortable, but I did notice some mildew in the room, which wasn't a great start. Thankfully, we had a lovely jacuzzi on the patio that made up for it.

Service

6.0

While I met some really friendly staff like Diego, who went the extra mile to chat and help out, I felt the overall service was inconsistent. At times, it felt like the attention was focused more on certain guests, which was a bummer considering we paid for an all-inclusive experience.

Location

8.0

The resort's location is amazing, right by beautiful cenotes and lush jungle trails. However, the beach was mostly unusable due to the seaweed problem, which was disappointing. I did manage to swim in the river, which was a plus.

Dining

6.0

The food was decent overall. I really enjoyed the Mexican restaurant, but I did find the overall dining options a bit limited. Some meals took longer to arrive than expected, which was frustrating at times.

Facilities

7.0

The facilities were decent with accessible kayaking and bike tours, which I loved. However, the poolside service was a bit slow, and there could've been more umbrellas for shade, which made our time at the family pool a struggle at times.